As organizations struggle to create and sustain shareholder value, executives are continually challenged to deliver effective business processes. In particular organizations and CFOs are faced with the triple challenges of:
■ creating a finance and administration organization that adds value;
■ deploying consistent high quality global e-business processes;
■ providing business transaction processing at increasingly low unit costs
(typically at less than 0.5 per cent of total revenue).
CONTENTS
List of tables
List of figures
Foreword
Executive summary
Acknowledgements
Introduction
1. Shared services: It’s not just about cost saving – it’s about value harvesting
2. Shared service activities
3. SSC – people, processes and systems
4. Location and migration
5. Business process outsourcing
6. Change, leadership and stakeholder management
7. What’s this thing called culture?
8. Performance monitoring and benchmarking
9. E-shared services
10. Future directions
■ creating a finance and administration organization that adds value;
■ deploying consistent high quality global e-business processes;
■ providing business transaction processing at increasingly low unit costs
(typically at less than 0.5 per cent of total revenue).
CONTENTS
List of tables
List of figures
Foreword
Executive summary
Acknowledgements
Introduction
1. Shared services: It’s not just about cost saving – it’s about value harvesting
2. Shared service activities
3. SSC – people, processes and systems
4. Location and migration
5. Business process outsourcing
6. Change, leadership and stakeholder management
7. What’s this thing called culture?
8. Performance monitoring and benchmarking
9. E-shared services
10. Future directions
Páginas : 188
Peso : 1mb.
Formato : PDF.
Edición : 1 edition
Año de Publicación :2003
ISBN : 978-0273663102
Editorial : Prentice Hall
Autor: Andrew Kris, Martin Fahy
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